F R E Q U E N T L Y A S K E D Q U E S T I O N S
WHAT IS THE PROPER BURNING METHOD FOR EVIL QUEEN CANDLES?
We’ve found that the best burn time for our candles is in 3-4 hour increments. Also be sure to trim your wick to 1/4” before each lighting. Make sure that the melt pool reaches the edges of the candle before extinguishing - otherwise your candle will not burn evenly the next time you light it. Make sure to keep the candle away from children, pets, and any drafts. And be careful when you touch the candles while they’re lit - they get hot!
HOW LONG DO YOUR CANDLES BURN FOR?
Evil Queen candles last for 50-65 hours when burned in 3-4 hour increments. If you keep your wick trimmed and don't leave your candle on for 12+ hours a day (I'm looking at you, cozy candle lovers) it can last closer to 65 hours.
WHY DO YOU USE SOY WAX?
Basically, soy wax is the best. It’s a renewable resource that’s carbon neutral. It’s also made from American grown soy beans that support American farms (go USA!). And overall soy burns more cleanly and for a longer period of time than paraffin wax. It doesn’t release any harmful toxins into the air like some of the other wax counterparts - which is ideal, since we make all these candles by hand!
HOW IS SOY WAX MADE?
Soy beans are husked and dried into flake form. Then the oil is extracted from the flakes and hydrogenated. The hydrogenation process changes the chemical compound so that soy bean oil is a solid at room temperature, which is then soy wax that we use and melt to create these awesome candles. Leftover bean husks from this process are typically used as animal food.
ARE YOUR CANDLES VEGAN?
Yes. We do not test on animals nor work with companies who test on animals. We love animals too much for that, don’t worry.
CAN I REUSE THE JAR ONCE I’VE FINISHED MY CANDLE?
Absolutely! When you have about 1/4” of wax left, or the wick no longer lights, we recommend heating the jars in an oven above 120 degrees Fahrenheit. Once the wax is liquid, pour it out (into the trash, don’t clog your drains) and you can clean the remaining wax off the bottom with some soap and water. Our jars make great holders for makeup brushes, cotton swabs, pens, succulents… the list goes on and on!
HOW FRAGRANT ARE EVIL QUEEN CANDLES?
Evil Queen candles use the maximum fragrance that is allowed in soy wax. We find that the 12 oz candle can fill a room up to 400-500 square feet, but is best used in a room such as a kitchen, bedroom, or dining room (somewhere not as open). Larger and smaller sizes will be available soon!
HOW OFTEN DO YOU RELEASE A NEW SCENT?
During our initial launch we will release 2-3 new scents each month, after that we will aim to launch a few new scents per season. We are also excited to launch seasonal scents!
WHY DOES MY CANDLE HAVE ‘WET SPOTS’?
“Wet Spots” on candles occur when the candle has either cooled too quickly or has had a drastic temperature change. However, these wet spots in no way affect the candle or how it burns / smells. Keep in mind, this sometimes occurs during shipment because of the change in weather. This is also just a natural property of soy wax. Paraffin wax does not get nearly as many wet spots as easily. However, just look at a big retailer next time you’re there… I bet you’ll see candles with wet spots there too!
WHY DOES MY CANDLE HAVE A FROSTED LOOK?
This is another natural property of soy wax. It’s not a flaw at all! Frosting can occur to soy wax at any time, but it in no way changes the life, quality, burn time, or scent of the candle. Plus, frosting usually goes away after you light it. Frosting is strictly unique to pure soy candles, so, if you see frosting, just be reassured that you’re getting a pure soy candle.
WHY IS MY CANDLE NOT BURNING ALL THE WAY TO THE EDGES?
This may be happening if you did not allow your candle to reach a full melt pool on its first lighting. We recommend lighting your candle for at least one hour the first time you light it in order to avoid “tunneling.” Soy wax has memory, and if you don’t let it melt all the way to the edges, your subsequent lights will never reach that wax.
CAN I SEND SOMEONE A CANDLE AS A GIFT?
Absolutely! Leave us a note at check out and we can include a handwritten message of your choice. If you have a more elaborate gift idea, shoot us an email at firstname.lastname@example.org
WHEN WILL I RECEIVE MY ORDER?
Orders are processed and shipped out within one to three business days. Most orders are shipped USPS, and you will receive a tracking number so you can keep an eye out for your package. If you need a candle expedited, send us an email first: email@example.com
WILL I GET A TRACKING NUMBER WITH MY ORDER?
Duh, you’ll get an email with a tracking number. :)
DO YOU OFFER WHOLESALE?
We do! Send us an email at firstname.lastname@example.org to get started.
WHAT SHIPPING METHOD DO YOU USE?
Most orders are shipped USPS, with larger orders shipping FedEx. If you have a different preferred shipping method, please let us know before purchasing candles.
DO YOU OFFER EXCHANGES OR RETURNS?
Unfortunately, Evil Queen does not currently accept returns. While we know it is extremely difficult to know if you'll enjoy a smell without having the candle in person (where's digital scratch and sniff when you need it?) please consider gifting your candle to a friend or someone you think would enjoy it. We are going to start offering candle "trial" packs of different scents, so you can test them out before purchasing.